Privacy Policy – 10jill Online Casino Philippines

1. Overview and Scope

This Privacy Policy ("Policy") describes how 10jill ("10jill," "the Company," "we," "us," or "our") collects, uses, stores, protects, and discloses personal information in connection with your use of the 10jill online gaming platform at 10jill.org (the "Platform").

This Policy applies to all personal data processed by 10jill in relation to registered Players, prospective Players, and visitors to the Platform. It is intended to comply with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy, and that you consent to the collection and processing of your personal data as described herein. If you do not consent, please do not use the Platform.

This Policy should be read alongside the 10jill Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

10jill collects the following categories of personal data:

We do not collect sensitive personal information beyond what is strictly necessary for KYC verification and responsible gaming compliance (e.g., age verification documents).

3. How We Collect Personal Data

10jill collects personal data through the following means:

• Direct registration: Information you provide when creating a 10jill account, including name, contact details, and date of birth.
• KYC submission: Identity documents and photographs you upload during the verification process.
• Payment transactions: Payment identifiers (e.g., GCash number, bank account number) provided when making deposits or requesting withdrawals.
• Platform activity: Data generated automatically as you use the Platform, including game session logs and clickstream data.
• Support interactions: Information shared with the 10jill customer support team via live chat or email.
• Cookies and tracking technologies: Technical data collected automatically via cookies when you visit the Platform. See Section 10 (Cookies) for details.

4. How We Use Your Personal Data

10jill processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 10jill account; authenticating your identity at login; applying responsible gaming controls.
• Payment processing: Processing deposits and withdrawals; verifying payment method ownership; detecting and preventing payment fraud.
• KYC and AML compliance: Verifying your identity and age in compliance with PAGCOR licensing conditions and Philippine anti-money laundering laws.
• Gaming operations: Providing access to games; maintaining accurate transaction and gaming records; resolving disputes.
• Responsible gaming: Monitoring gaming patterns to identify players who may be exhibiting problem gambling behaviour; enforcing deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to your queries, complaints, and account-related requests.
• Platform improvement: Analysing usage patterns to improve the Platform's functionality, game offering, and user experience.
• Marketing communications: Sending promotional offers and bonus notifications where you have consented to receive them. You may withdraw consent at any time.
• Legal and regulatory obligations: Complying with obligations under Philippine law, PAGCOR regulations, NPC guidelines, and court orders.
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorized access attempts, and potential Terms violations.

5. Legal Basis for Processing

10jill processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the 10jill Terms & Conditions, including account operation and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, Philippine AML laws, and NPC guidelines.
• Legitimate interests: Processing for fraud detection, security, and platform improvement where our interests are balanced against your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have explicitly opted in. You may withdraw consent at any time by contacting support or updating your account notification preferences.

6. Sharing and Disclosure of Personal Data

10jill does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, and Metrobank for transaction processing. These processors handle payment credentials independently and are bound by their own privacy policies and applicable financial regulations.
• KYC verification providers: Third-party identity verification services used to authenticate documents submitted during account verification. These providers are contractually bound to process data solely for verification purposes.
• Game software providers: JILI, Pragmatic Play, Evolution, PG Soft, and other licensed game developers receive session and wager data necessary for game operation. No personally identifiable information is shared beyond what is technically required.
• IT infrastructure and hosting providers: Cloud infrastructure and server providers who store Platform data under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where legally required to disclose.
• Law enforcement: Philippine law enforcement authorities in response to lawful requests, court orders, or as required by applicable law.

All third-party service providers engaged by 10jill are contractually required to process personal data only for specified, authorised purposes and to maintain appropriate security standards.

7. Data Retention

10jill retains personal data for as long as your account is active and for a period thereafter as required by applicable law and PAGCOR regulations. Specific retention periods include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Financial and transaction records: Retained for a minimum of five (5) years following each transaction, as required by the Anti-Money Laundering Act.
• KYC documentation: Retained for a minimum of five (5) years following account closure.
• Gaming activity logs: Retained for three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years following the closure of each support interaction.

After applicable retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

8. Security Measures

10jill implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms; 10jill staff do not have access to your plaintext password.
• Access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication (2FA) options for Player accounts.
• Automated monitoring systems for detecting unusual access patterns and potential unauthorised activity.

In the event of a personal data breach that is likely to result in harm to you, 10jill will notify the National Privacy Commission and affected Players in accordance with the timelines and requirements set out in the Data Privacy Act and its Implementing Rules.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10jill:

• Right to be informed: The right to be told what personal data we collect and how we use it — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data 10jill holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for specific purposes, including marketing communications.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact 10jill's Data Protection Officer at [email protected]. Requests will be addressed within thirty (30) days in accordance with the Data Privacy Act. Identity verification will be required before processing any access or deletion request.

10. Cookies and Tracking Technologies

10jill uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function. These include session cookies that maintain your login state and security cookies that help detect fraudulent activity. These cannot be disabled without rendering the Platform non-functional.
• Analytics cookies: Used to understand how Players navigate the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised.
• Preference cookies: Store your Platform preferences such as language settings and lobby view preferences.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the Platform. 10jill does not use third-party advertising cookies or cross-site tracking technologies for retargeting purposes.

11. Protection of Minors

12. Changes to This Privacy Policy

10jill reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered Players via email or in-platform notification at least seven (7) days before taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following the effective date of any change constitutes your acceptance of the updated Policy.

13. Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 10jill, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph — for reference only; not a clickable link on this page).